If you're a business owner with a Google Workspace account, the worst thing that you could do is to keep your billing directly with Google In this article. I'a gon na cover why you should consider working with a Google partner or a reseller and why it's gon na be better for you and your business to have your billing with a relationship with someone.
That'S not Google themselves. My name is Peter Moriarty. If you don't know us and our channel, we help small and medium sized business owners with everything in the tech and cloud space.
But we specialize in Google Workspace We'Re one of Australia's top partners for Google, in fact, in the Asia Pacific region, one of the top partners, So we've helped literally thousands of small business owners with their tech with we helping them navigate how their business works.
Google Workspace Tips For Business
You know if you're, a growing business and based on our growth roadmap you'll, be at different stages of business and having different technology needs at those different stages of business. But we can help you no matter where you are.
So check out our other articles on the growth roadmap. This article is based for businesses who are either in the early stages, let's say maybe launch mode or you're in startup mode or maybe even you're, in growth mode and you've set up G Suite or what was G Suite.
Now, Google Workspace yourself and you're considering working with a partner Now, if you're wondering where I am, I'm actually I'm doing a little bit of van life traveling at the moment, You can see, I don't know if you can see the beach there.
Definitely some grass and stuff, But I like to travel around and work and live the anywhere lifestyle.
That'S what we love and that's what we promote here, And so if you've got the right technology in your business and you've got a team that are performing well, then you'll likely find that you're able to have a flexible lifestyle And that's what I love and live.
So let's talk about what the advantages are of actually working with a partner rather than just dealing with Google directly. Now the fears that most people have when they consider working with a Google partner for their billing for their account is that will I lose access to things?
Or I'll lose access to my administration panel.
Will I lose access to support And the answer to both of those is no. You can still act as a full admin of your account, even if you're working with a partner for your Google workspace account and number two. You can still access Google's free support, which is pretty cool.
And so what that means is there aren't really any downsides or negatives. Now, at one slight potential, downside is depending on the billing system of the partner. When you go to issue new licenses, many partners will have to issue them to your account manually, And that can be a little bit of a challenge, because not all billing partners are actually efficient in how they have those things set up.
But thankfully one if you're, considering working with us at itGenius, our billing system is automated. So the moment that you request a new user, it's automatically gon na add that new user in your account. But let's talk about some of the other benefits.
Why would you work with a partner rather than billing, with Google direct One of the biggest things that we say from time to time? Is business owners getting locked out of the Google Workspace accounts And that may be through a phishing attack?
It may be through an ex-business partner or ex romantic partner, hacking into your domain name and changing the access details to your account. Maybe one of your employees. Something goes wrong inside the business and someone locks you out or it may be that for whatever reason I don't know, maybe your credit card changed numbers and you stopped billing and then your account gets shut down.
Now that happens pretty darn often and we have lots of customers who come to us locked out of their accounts.
But at that point sometimes it's too late to help and they're trying to run a business without access to any of their business data that obviously can get pretty darn frustrating pretty quickly. Now, when you're working with a partner or a reseller, they actually have a backend access to your account.
It doesn't mean they're gon na, be in there reading your emails or accessing your actual mailbox, because if you have two factor authentication enabled, then they don't have access to that. However, they do have access to reset passwords if needed, including on the super administrator accounts And number two. They also have access to reactivate the account if, for whatever reason, it's hacked or there's a billing issue or even if the DNS has been changed and it's been for some reason transferred away and out of your control.
So that's probably the number one reason: If anything goes wrong, you have someone to call and that person can always get into the back end of your account, And it sounds like one of those things that you don't really need to worry about.
It'S kind of, like you know, will I get robbed Or burn my husband down, but we've got enough customers and literally thousands and tens of thousands of employees across our customers that we've seen that these things do happen to at least one of our customers. Every couple of months, So if you don't wan na be that person make sure that you've got things protected.
Okay, so one of the things is gon na be useful. Working with a partner, we'll, obviously support you get a better level of support. You have the free support option with Google all the time, but you also have the option of getting a premium level of support.
Working with the partner Now, if you're a member of itGenius Concierge, which is our support membership, not only do you get access to a professional support team who have been trained specifically at helping not only with the G suite and Google Workspace products, but also with small Business challenges around CRM systems and getting cloud systems talking to each other, and maybe you need a cloud based phone system.
And we understand the ecosystem of apps and add-ons for Google Workspace, so you can get more out of the platform Now, if you're, just working it out yourself, you're kind of stuck Googling or you know when you go to Google support they're, not really gon na, be Able to answer questions about what's the best plugin to do X, or how do I do this formula in this spreadsheet?
They'Re all the things that we can do with concierge And if you're billing your account through us, then that means that our team can jump straight into helping you really easily, If you're doing something like archiving a user.
In your account, usually when you go to delete a user inside Google Workspace in the admin panel, you're gon na lose all of that user's email data. Well, we have specialized tools and a specialized off-boarding method for when we off-board staff members, we actually bring. All of that data into a central account, so you can keep all of the historical data for your staff when they actually move out of the business And best you can actually save time by delegating that to our team.
You don't even have to do it yourself. I mean our concierge service is super useful because it means that, rather than you doing the actual stuff yourself, you can just drop a message to our team on email or you can drop them a message on Facebook, messenger or you can even pick up the phone And call if you prefer that and we will be able to get stuff done for you, like a kind of virtual assistant service, for your Google workspace account.
Finally, one fear that people have is if they work with a Google reseller, then they're gon na have to pay more for the Google workspace account, And I understand that fear'cause, you start thinking to yourself. Well, how did the resellers make money? Surely they're gon na have to charge me more somewhere along the line?
Well, I'll, let you in on a little secret, Because we are a partner. We actually buy Google Workspace at a cheaper price than it is sold to the public market. So what that means is we buy at wholesale and we can sell at retail now that's up to the choice of the reseller. Some resellers will charge a premium summary
Some resellers will charge the street price, which is exactly the same price as Google charged publicly. Personally, I like to have no reason at all that a customer should choose to go with Google.
You know outside of working with us, And so we make it super simple by charging the exact market rate that Google actually charge And what that means is that you will get the best price for your Google account Now. Not only do we charge the market rate, but we can also get access to exclusive discounts that you can't get directly billing with Google.
So if you're interested in potentially saving money on your Google workspace account and paying even less than the market rate, then it wouldn't hurt to have a chat to our team Check out our concierge service completely optional.
If you're interested in that, You can transfer your account into us as a transfer in, and you get some of the benefits of our free courses. We have one of our free courses that we give away for our members who are transferred in and billing through us. So if you wan na get access to that, have a chat to our team that we'll be able to have a consult check out.
Your account see if there's any way that we can provide value but an absolute minimum. If you're looking to save a bit and have a backup backdoor just in case anything goes wrong. It'D be a good idea to have your account billed through a partner Thanks for catching this article, This is a part of our launch series for businesses that are just getting started.
I wan na make sure they get their foundations right. We'Ve got articles in each different stage of the growth journey for businesses at all different stages of business.
We focus most of our energy on Google Workspace because we wan na make sure that you have the great foundation of good technology in your business as you grow and as you scale and as you build out your team so that you have the right things in Place so you can be successful in business.
If you need support for this article or any of our other articles that we've got around the Google ecosystem or anything in the small business tech space, please get in touch with that team jump on the links below and if you haven't already joined our free Facebook Group for the Google Workspace Community, that is a place where business owners using Google Workspace in their business can meet collaborate, get access to exclusive articles when we record them live and also get access to myself and my professional team in that group as well.
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